Refund Policy
7-day money-back guarantee on annual Professional licenses. If you are not satisfied within 7 days of purchase, we will issue a full refund — no questions asked.
Annual License Refunds
We offer a full refund within 7 days of the original purchase date for the Professional Annual License ($300/year), provided that:
- The refund request is submitted within 7 calendar days of purchase
- The license key has not been shared with third parties
- The request is made by the original purchaser using the email address used at checkout
Upon approval, the refund will be issued to the original payment method. Processing time is typically 5–10 business days depending on your card issuer or payment provider.
After the 7-day window has passed, refunds are not available. If you are experiencing a technical issue, please contact us first — we will do our best to resolve it.
Enterprise Lifetime License
The Enterprise Lifetime License is negotiated and fulfilled offline via a signed service contract. Refund terms for enterprise agreements are governed by the individual contract between TweetPilot and the customer.
Please review your service contract for specific refund conditions. For disputes, contact us at ribencong@gmail.com.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- The 7-day refund window has expired
- The license key was revoked due to a violation of our Terms of Service (e.g., key sharing)
- The purchase was made more than once intentionally (duplicate purchases may be reviewed case-by-case)
- Refusal to try available troubleshooting steps for technical issues
How to Request a Refund
To request a refund, follow these steps:
License Revocation After Refund
Upon issuing a refund, your license key will be immediately revoked. TweetPilot will revert to the free plan on all associated devices. You will lose access to scheduled tasks and the AI remote conversation agent.
Your local data (workspaces, scripts, Data Blocks) will remain on your device and will not be deleted.
Contact Us
If you have questions about this policy or need help with a refund request:
